Lisa H Bml

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Verified Reviewer

Never change your email

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Massive problems, numerous phone calls, letters and inability to log in in spite of documentation of payment last month. Terrible website and customer service.
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Cons:
  • Very disorganized

Preferred solution: Accurate record keeping and better communication and website

User's recommendation: Avoid

William B Cvy
map-marker Summersville, West Virginia

No service but billed anyway

These people are horrible to deal with. Service tech's do not show up for appointments but bill you for services that were never performed. Then dealing with their customer service is a farce! Run around, multiple calls, different agents and nothing ever gets resolved. Then they try to bully you by threatening to send you to collections. Bottom line hire anyone but these people. It is a billing racket!!
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Loss:
$74
Cons:
  • Not enough space to detail

Preferred solution: Full refund

User's recommendation: Run!! Service, technicians, product all can be bought in a can at Ace Hardware.

Reese J Iwv

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Verified Reviewer

I need tech support, as I can't log onto UKG to record my hours.

The UKG app isnt working right. I need tech support. Please help me. Why is it so difficult to get help from tech support?
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Preferred solution: Tech support to fix my UKG account

User's recommendation: I need tech support

Anonymous
map-marker Bartlesville, Oklahoma

Misleading sales

I contracted with Orkin for termite control. I was led to believe the service could be paid monthly instead of a one time payment.

I soon discovered this amount is financed through Rollins at 21% interest, This was not explained to me nor was the 90 day same as cash option. The response I received from Rollins was "the information was in the contract." With the amount of paper received and the requirement for different accounts for different services this "loan" would have been difficult to identify.

The pest control team out of Ponca City OK has been great to work with and has made each step of the process easy to understand. I have drop all services from Orkin based on what I perceive as unethical sales practices from the termite team.

David Hightower

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User's recommendation: Do not use the termite services

Anonymous
map-marker Davis, California

Benefits

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Great fast service. Easily switched in a timely manner. Good sense of humor. Went over all options. Phone answered in a timely manner.
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User's recommendation: Calling is easier

Anonymous
map-marker Saint Paul, Minnesota

I need tech support, as I can't log onto UKG to record my hours.

I'm not a pissed customer. I was trying to get to Rollins tech support. Don't put words in my mouth.
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Resolved
Ovida Nrn

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Verified Reviewer
| map-marker Bellevue, Washington

Resolved: Pay bill

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Updated by user Aug 13, 2023

Company resolved the issue.

Original review Jul 14, 2023
I was unable to view my account. My email address was not recognized or my social security number. I was disappointed.
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1 comment
Guest

Same thing is happening to me. Their online payment portal SUCKS.

Trying to pay by phone doesn't work either. I am having to MAIL payments to them--like it's 1945.

Jeanette P Hnt
map-marker Bengaluru, Karnataka

FRUSTRATION

Rollins is an excellent company...unfortunately Orkin is not. The service from Orkin is good BUT trying to call is ridiculous!!!

It took me two days and about 15 minutes each time to get a simple question answered-which it never was. When I called Rollins and spoke to PJ in customer service not only was my question answered she helped me with another question I had. I will keep using Orkin but I will think about going with another company only because I should not have to be FRUSTRATION when I call.

Thank you...Just wondering why a company like Rollins cannot extend their professionalism to their other companies. J

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Pros:
  • Having to call rollins to get answers from their company owed ser
Cons:
  • Not dealing directly with rollins

Preferred solution: I would like Orkin to fix their call center. After twenty years and a good customer I think its about time.

User's recommendation: Good service, just never call!!!

Annie G Hga

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Verified Reviewer
| map-marker Youngstown, Ohio

Payment was not posted to the account in May

i called the customer service department for my May payment. i am an orkin customer. i paid a double payment. it did not post to my account. they are showing a missed payment and late charges. i am searching my bank records for proof. i will reach back out Monday. $106. payment.
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Annie G Pyn

Payment was not posted to the account in May

i made a payment with a customer service agent $100. which never posted to my account. Now i have past due and bad issues on my credit report. i will provide proof on my statement . not available right now. i will call on monday.
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Loss:
$100

Preferred solution: a correction of of the mistake and apology. this put my credit in bad standing. i will apologize if mistaken

Anonymous
map-marker Milton, Wisconsin

Id theft

Rollins Inc - Id theft
Thank you for your Our response and work the customer service did. I've had I'd theft and this is a letter I have , been sent different ones from different organizations such as the V.A. , Amazon. Banks and now you. All is false information. This includes a courthouse sending me a court date for a crime I supposedly committed. But the last thing this county and state had on me was a driving ticket in 1997. I don't know the intentions of whoever but I'd like to thank you for responding. As long as trasunion exifax and experien whom i checked with. Doesn't have on record I'm ok for now.
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User's recommendation: Call . Good, prompt customer service

Darrell M Xxq

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Verified Reviewer
| map-marker San Dimas, California

Former employee need log in for tax forms

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This company didnt allow me to obtain all of my certificates of completion from ukg after I was in an accident on clock. And then now they have me locked out of where I am supposed to get tax forms, and havent even answered me back all day, and they wont send forms for taxes like a normal human being. Education was phenomenal. Ill never forget what I learned there. But youre just a number here.
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Pros:
  • Smart company
Cons:
  • No sense of security customer service and hr

User's recommendation: They are over worked, rushed work read the notes, check the work

Betsy N Afz

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Verified Reviewer
| map-marker Winter Park, Florida

Unable to get email response to balance total inquiry

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What I was signing up for was not made clear to me nor explained fully. Then when I tried to contact company, youre prompted to send an email, not call. So they received my email & a month went by with no reply. Phone number given online for customer service is only for shareholders! I was unable to access total amount paid or owed online. You can finally reach a live person only after jumping multiple hoops!
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User's recommendation: Find another company!

Kevin J Uqz
map-marker Swartz Creek, Michigan

Employment

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Was transferred and No one awnsered the phone just looking to see if they saw my resume and no one was in the office.
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Preferred solution: Just a call back to talk to someone about my resume and employment

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